Organiser terms

In force as of 09/09/2026. This is a courtesy translation; the French version prevails.

1. Purpose, scope and acceptance

These Organiser terms (the "Terms") set out the rights and obligations of any person or body that publishes an event, puts tickets on sale, issues invitations or runs a vote on the E-Ticket platform, available at https://ticket.e-cosplay.fr and supplemented by the entry-control application https://scanner-ticket.e-cosplay.fr (together, the "Platform").

The Platform is operated by Association E-Cosplay, a non-profit association governed by the French Act of 1901 (RNA W022006988 — SIREN 943 121 517), whose full contact details appear in the legal notice (the "Association").

Acceptance. The Terms are accepted by the organiser when the organiser account is opened, by means of a tick box, prior to any publication of an event. That acceptance is time-stamped and retained as evidence. Failing acceptance, the account cannot be activated. Continued use of the Platform after a new version comes into force constitutes acceptance of that version under the conditions of article 20.

Relationship with the other documents. The Terms supplement the general terms of use and the general terms of sale, as well as the pricing page, the privacy policy, the cookie policy, the hosting page and the accessibility statement.

In the event of any contradiction between the documents governing the relationship between the Association and the organiser, the order of priority is as follows:

the written specific terms signed between the Association and the organiser (the "Bespoke" plan, a partnership agreement);
these Terms;
the general terms of use, for everything concerning general use of the Platform.

The general terms of sale alone govern the relationship between the organiser and the purchaser. In accordance with article 12 of the general terms of use, they prevail for everything concerning orders, refunds and the use of tickets; these Terms may not be relied upon to depart from them or to reduce their scope.

The Terms create no right in favour of purchasers and do not alter the rights purchasers derive from the general terms of sale or from the law.

2. Definitions

Association: Association E-Cosplay, the operator of the Platform.
Platform: the websites https://ticket.e-cosplay.fr and https://scanner-ticket.e-cosplay.fr, their pages, interfaces, applications and services.
Organiser: the association, body or person holding an organiser account, who publishes an event and ensures that it takes place.
Sub-account: an account created by the organiser for a member of their team, with limited permissions.
Event: any event published by the organiser (convention, festival, show, concert, party, second-hand market, workshop, meal, screening, sporting event, online vote, online event).
Purchaser or Customer: any person who orders a ticket, a pitch booking or participation in a vote.
Ticket: an electronic admission ticket issued by the Platform, bearing a unique reference, a security key and a QR code.
Invitation, accreditation, partner pass: tickets issued free of charge by the organiser (invitation, staff, exhibitor, partner).
Organiser Content: any item published by the organiser (title, description, artwork, prices, specific conditions, answers to frequently asked questions).
Payment service provider: Stripe Payments Europe, Ltd., PCI-DSS certified and authorised by the Central Bank of Ireland.
Payment account: the Stripe Connect (Express) account opened in the organiser's name.
Commission: the remuneration for the ticketing service due to the Association, deducted from each transaction.
Writing assistant: the optional writing-assistance feature based on Anthropic's services, described in article 7.

3. Conditions of access to organiser status

Eligible bodies. An organiser account is open to associations, to bodies having legal existence and, where applicable, to natural persons acting within a declared framework. The organiser must be able to provide evidence of their existence, their identity and the reality of the event they publish.

Authorised person. The account is requested by a person of full age who is duly authorised to bind the body (chair, director, duly authorised representative). That person warrants that they have the power to accept these Terms on behalf of the body and to bind it thereby.

Information and checks. The organiser provides and keeps up to date, in their account area, the public name of their body, its identification number where it has one, its address, its contact email address and, where applicable, its logo and public links. These items are brought to the attention of purchasers on the event page, on the ticket and in order emails. The organiser also submits to the identity checks required by the payment service provider in respect of anti-money laundering and counter-terrorist financing (article 8).

Approval. The opening of an organiser account is subject to the Association's approval, which may be preceded by a discussion, a request for supporting documents or a personal invitation. The Association is not required to give reasons for a refusal to open an account; it nevertheless states the main ground to the person requesting it in writing at legal@e-cosplay.fr. A refusal gives rise to no compensation. The Association may withdraw an approval under the conditions of article 17.

Available features. The features accessible to the organiser depend on the plan subscribed to and, where applicable, on its specific terms (article 9).

The Association's own events. Where the Association is itself the organiser of an event, it assumes both roles, which is stated on the event page, in accordance with the general terms of sale. These Terms then apply to it in its capacity as organiser, with the exception of the provisions that presuppose two separate persons; the financial terms of its own events are set by its governing bodies.

4. Account, sub-accounts and security

The organiser account credentials are strictly personal and confidential. The organiser keeps them safe, chooses a strong password, activates the security measures offered and discloses them to no third party.
The organiser may create sub-accounts for their team and assign them permissions: entry control, event management, ticket management, viewing orders, viewing finances, where applicable limited to certain events. A sub-account has access neither to the payment account configuration nor to the other sub-accounts.
The organiser is responsible for the extent of the permissions they grant and for all actions carried out from their account and from the sub-accounts they have created, including the publication of content, the issuing of free tickets, refunds, data exports and entry-control operations. They withdraw without delay the access rights of persons who leave their team.
Any unauthorised use, any loss of credentials and any suspicion of compromise are reported without delay to support@e-cosplay.fr. The Association may then suspend access as a precautionary measure.
Connection logs, sensitive actions and the history of operations are retained under the conditions set out in the privacy policy and may be produced in the event of a dispute.
The organiser does not create several accounts in order to circumvent a plan limit, a suspension or a termination.

5. General obligations of the organiser regarding their event

The organiser is solely responsible for the design, organisation, conduct, safety and compliance of their event. The Association provides only a technical ticketing tool. On that basis, the organiser undertakes to:

Lawfulness. Organise a lawful event that infringes neither public order nor the rights of third parties.
Authorisations and declarations. Obtain and retain all authorisations and declarations required by the applicable regulations: authorisation to occupy public land, prior declaration of events held on the public highway (articles L.211-1 et seq. of the French Internal Security Code), municipal orders, opening-hours exemptions, authorisation to broadcast sound, declaration as a live performance promoter (entrepreneur de spectacles vivants) where the activity so requires (the French Labour Code), the rules specific to lotteries and raffles, and the ticketing obligations applicable to show operators.
Safety of the public and of the premises. Size the stewarding service, the emergency resources and the exits in the light of the announced capacity, comply with the regulations applicable to premises open to the public (établissements recevant du public) (the French Construction and Housing Code) and with the requirements of the venue operator, and use only duly licensed private security officers, under the conditions of Book VI of the French Internal Security Code.
Capacity. Never put on sale a number of tickets exceeding the maximum authorised capacity of the venue, across all categories and including invitations, accreditations and partner passes.
Sale of alcohol. Where alcoholic drinks are offered, hold the required temporary licence, comply with the annual limits applicable to associations and prohibit the sale and offering of alcohol to minors (article L.3342-1 of the French Public Health Code).
Copyright and related rights. Make the declarations and pay the royalties due in respect of the works broadcast or performed (SACEM, SACD, SPRE and any other competent body), no reproduction or performance being permitted without the authorisation of the rights holders (article L.122-4 of the French Intellectual Property Code).
Insurance. Take out and maintain public liability insurance covering the organisation of the event, under the conditions of article 19.
Attendance of minors. Comply with the rules specific to the attendance of minors, clearly state any minimum age or any requirement to be accompanied, and comply with the authorisations required where minors take part in the event.
Accessibility and non-discrimination. Inform the public of the actual accessibility conditions of the venue, implement the obligations arising from Act No. 2005-102 of 11 February 2005 and refrain from any discrimination in access to the event and in the sale of tickets (articles 225-1 and 225-2 of the French Criminal Code).
Public order and conduct. Enforce their internal rules, prevent violent, harassing or discriminatory conduct, and assist the authorities in the event of an incident.
Subcontractors. Be answerable for the service providers, volunteers and contributors they call upon as for their own acts.

The organiser provides the Association, upon a reasoned written request, with a copy of the authorisations, insurance certificates and declarations referred to in this article, within seven (7) working days of the request, reduced to the shortest possible time where the request concerns the safety of the public or an imminent event.

6. Accuracy and fairness of the information published

The organiser publishes information that is accurate, complete, up to date and fair: title, description, date and time, end date where applicable, exact venue or method of online participation, name of the venue, prices, quantities put on sale, ticket-sales opening and closing dates, quotas per order, conditions of access and capacity.
Any specific condition enforceable against the purchaser (minimum age, production of supporting evidence for a reduced price, dress code, prohibited items, bag searches, no re-admission, no refund beyond the cases provided for, the venue's internal rules) is brought to the purchaser's attention before payment, on the event page. A condition not published before payment is not enforceable against the purchaser.
No fee or supplement not announced before payment may be added after the order has been confirmed, in accordance with the general terms of sale. Only the price top-up provided for by the general terms of sale remains possible where the purchaser does not present, at the entrance, the evidence required for a reduced price.
The organiser ensures compliance with the pre-contractual information owed to consumers and refrains from any misleading or aggressive commercial practice (articles L.111-1 and L.121-1 et seq. of the French Consumer Code): false scarcity, mention of unconfirmed appearances, fictitious crossed-out price, artificial urgency.
The organiser corrects without delay any inaccuracy brought to their attention, whether by themselves, by a purchaser or by the Association, and informs purchasers who already hold a ticket where the correction concerns an essential item.
The Association does not check the accuracy of Organiser Content in advance. It may, however, request a correction, correct an obvious error, or unpublish the event under the conditions of article 17.

7. Content, intellectual property, image rights and warranty

Licence. By publishing Organiser Content, the organiser grants the Association a non-exclusive, royalty-free, worldwide and non-transferable licence to host, reproduce, technically adapt (resizing, web formats, sharing image, preview) and display that content, strictly limited to the operation of the Platform, the issuing of tickets, the sending of order-related emails and the promotion of the event concerned, for the duration of its publication and for the period necessary for the statutory archiving of orders.

Organiser's warranties. The organiser warrants that they hold all the rights and authorisations required in respect of the texts, artwork, logos, trade marks, videos, music and names they publish, including the authorisations of the persons depicted in respect of image rights and the authorisations of rights holders. They warrant that their content is not unlawful, defamatory, insulting, discriminatory or contrary to public order.

The Association's role. The Association acts as a host of Organiser Content within the meaning of article 6 of Act No. 2004-575 of 21 June 2004 on confidence in the digital economy (LCEN, the French Act on confidence in the digital economy). Any manifestly unlawful content may be reported to it in accordance with the procedure described in the legal notice; the removal of manifestly unlawful content gives rise to no compensation.

Platform elements. The elements of the Platform (structure, interfaces, code, databases, trade marks, ticket and email templates) remain the property of the Association or of its licensors. The organiser does not reproduce, extract or re-use them beyond the use strictly necessary for their ticketing, and uses the Association's name and trade marks only to indicate that their ticketing is provided by E-Ticket.

Writing assistant. The optional writing assistant, based on Anthropic's services, is activated only at the organiser's request and works only on the organiser's own content. The texts proposed are suggestions to be checked and validated: the organiser reads them over, corrects them and saves them under their sole responsibility, in particular as regards the accuracy of dates, venues, prices and mentions of participants. The organiser is solely responsible for the content published, whether written with or without the assistant, and may deactivate the feature at any time.

Warranty against third-party claims. The organiser indemnifies the Association against any claim, action, civil award, royalty or penalty resulting from content they have published, from an infringement of a third party's rights or from a breach of this article, under the conditions and within the limits of article 18.

8. Payments and Stripe Connect account

Mandatory account. Each organiser opens, from their account area, their own Stripe Connect (Express) account with the payment service provider and completes the verification process (identity, representatives, bank details, documents requested). That process activates both the collection of payments and payouts.
Until the account is fully active, the organiser may neither publish a paid event nor sell a ticket. The actions required to activate or reactivate the payment account are indicated to the organiser, together with a link to resume the verification process. The organiser keeps this information up to date and responds to the payment service provider's requests.
Collection. The sums paid by purchasers are collected directly into the organiser's payment account. The Association at no time holds purchasers' funds, carries out no fund-safeguarding activity and does not guarantee the payment of the sums to the organiser.
Commission. The organiser authorises the Association to deduct its commission from each transaction, at the time of payment, by means of the provider's application-fee function. That authorisation is given for the duration of use of the Platform and for each transaction carried out during that period; it may be revoked only for the future, by the termination provided for in article 17, and does not deprive the Association of commissions already earned. In the event of a refund, the commission is dealt with in accordance with article 12.
Payouts. Payouts from the payment account to the organiser's bank account are carried out by the payment service provider, in accordance with its own rules, schedules and time frames. The organiser views the status of their payouts in their account area and on their Stripe dashboard. A delay, withholding, reserve, block or failure of a payout decided by the provider is not attributable to the Association.
Means of payment. Only payment cards are accepted, including Apple Pay and Google Pay. No other means is offered: no PayPal, no Klarna, no bank transfer, no instalment payment. The organiser may not add a means of payment, nor divert ticketing towards collection outside the Platform for a ticket published on the Platform.
Non-payment, chargebacks and payment disputes. Non-payments, rejections, chargebacks and payment disputes, together with the fees and penalties the provider attaches to them, are borne exclusively by the organiser, who is debited by the provider and provides the necessary evidence within the time allowed. The Association may pass on the request for evidence but does not take part in the card network's arbitration.
Fraud. The organiser reports without delay any manifestly fraudulent order and cooperates with the fraud-prevention measures implemented by the Association or by the provider.
Relationship with the provider. The organiser accepts the terms of the payment service provider, which are separate from these Terms, and acknowledges that the closure or restriction of their payment account by the provider prevents them from selling, without the Association being able to remedy this.

9. Plans, commission and invoicing

Plan	Subscription	Scope
Free	0 €/month	1 event only, standard tickets, QR code and verification, card payment via Stripe, confirmation email
Basic	20 €/month	Unlimited events, automatic PDF ticket, free invitations, second-hand market pitch bookings, online vote
Bespoke	On quotation	Custom ticket design, image per ticket, unlimited categories, dedicated support

Charge	Amount	Nature
E-Ticket commission	3 % per transaction	Remuneration for the ticketing service
Payment service provider fees	1,5 % + 0,25 € per transaction for European cards	Set by Stripe, non-negotiable, outside the Association's control

No commission is deducted on tickets priced at 0 €, or on invitations, accreditations and partner passes.
The commission rate may be adjusted according to the organiser's profile by written specific terms. In the absence of such terms, the applicable rate is the one shown on the pricing page.
Non-European cards and currency-conversion operations may incur higher fees, set by the payment service provider.
Details of the plans in force appear on the pricing page. The plan and commission rate applicable to the organiser are set out in their account area, without the organiser being able to amend them there themselves.
Subscription. The monthly subscription, where due, is payable in advance in accordance with the arrangements indicated in the organiser's account area, with no minimum term save under written specific terms. It is independent of sales volume and is not refunded pro rata in the event of termination during a month.
Non-payment. If a subscription instalment is not paid, the Association informs the organiser and allows them a period in which to remedy the situation. Failing such remedy, the features linked to the plan may be restricted, sales may be closed and the account suspended until payment. Events for which tickets have already been sold are not unpublished on that ground alone: order-tracking pages, the re-sending of tickets and entry control are maintained for as long as necessary, without prejudice to the sums due.
Other sums due. Commissions that could not be deducted from a transaction, chargeback fees and sums advanced by the Association on the organiser's behalf are recorded as a debt on the organiser's account and are payable on receipt of the invoice. Sums remaining due may be recovered by any means and bear interest at the statutory rate; the fixed recovery indemnity provided for by the French Commercial Code is due only where the relationship falls within its scope.
Invoicing. The Association's invoices and summaries are made available in the organiser's account area. The Association is not subject to VAT in respect of its non-profit activity; its invoices bear the statement « TVA non applicable — article 261, 7-1° du Code général des impôts » (VAT not applicable — article 261, 7-1° of the French General Tax Code) and no VAT is charged on them.
Revision. The Association may revise its plans, rates and financial terms under the conditions of article 20. The terms applicable to an event whose ticket sales are already open remain those in force when sales opened.

10. Use of the ticketing service

Catalogue. The organiser structures their catalogue into categories and tickets, and enters for each a clear name, a price, a quantity, a type (admission ticket, pitch or table booking, participation in a vote) and, where applicable, the options for ticket issuing, no re-admission and withdrawal from sale.
Opening and closing. The ticket-sales opening and closing dates are publicly displayed and enforceable: before opening, the page is visible but purchase is impossible; after closing, purchase is refused. The organiser does not amend these dates in a manner that misleads a purchaser who has already placed an order.
Stock and quotas. The organiser keeps their stock up to date, complies with the authorised capacity and may set a quota per order. Overselling is prohibited: putting on sale a number of tickets exceeding the available capacity constitutes a serious breach within the meaning of article 17.
Invitations, accreditations and passes. Free invitations, staff and exhibitor accreditations and partner passes are reserved for persons genuinely invited, for the team, and for the exhibitors and partners of the event. They count towards the capacity. They are not issued in order to simulate sales activity, nor to circumvent the commission on a ticket in fact paid for outside the Platform.
Promotional codes. Promotional codes are used fairly, with clear conditions of validity and combination. A code circulated publicly is honoured on the terms announced.
Second-hand markets and pitches. For pitch bookings, the organiser states the nature, dimensions and location of the pitch, the set-up times, the documents to be presented on site and the rules applicable to car-boot sales, including the keeping of the register of sellers where this is required.
Online votes. For votes, the organiser publishes competition rules accessible before participation: criteria, period, counting arrangements, any limit per participant, and the designation and publication of the results. Paid participation in a vote follows the regime for tickets provided for by the general terms of sale: it is neither exchangeable nor refundable once recorded, save where the competition is cancelled or the organiser decides otherwise.
Visibility. The organiser chooses the publication status of their event (draft, published, unlisted, private). A private event is never publicly purchasable: only tickets issued by the organiser give access to it.
Issuing of tickets. Tickets are issued by the Platform after payment has actually been collected, at a rate of one ticket per unit ordered, and sent by email with an order-tracking link. The organiser issues no parallel ticket liable to be confused with an E-Ticket ticket.
Compliant use. The organiser uses the Platform, its exports and its programming interface in accordance with their purpose, without mass extraction, without abusive automation and without reselling the service to a third party.

11. Obligations towards purchasers

Honouring tickets sold. The organiser honours all tickets duly issued for their event, on the terms published, including in the event of a change of venue, service provider or team.
Access. Access may be refused only on a legitimate and announced ground: invalid ticket, absence of evidence for a reduced price, failure to comply with the internal rules, dangerous behaviour, decision of the authorities. Any refusal is exercised without discrimination.
Information. The organiser informs purchasers, using the Platform's tools and at the address provided when the order was placed, of any significant change: times, venue, programme, conditions of access, cancellation, postponement. The Association makes the sending tool available but does not guarantee that this information is given.
After-sales service. The organiser maintains a valid and monitored contact email address, used as the reply address for order emails. They respond to purchasers' complaints within a reasonable time, which may not exceed five (5) working days from receipt, and keep a record of their exchanges.
Cooperation. Where a complaint addressed to the Association relates to the event, it is passed on to the organiser, who deals with it and informs the Association of the solution adopted if the Association so requests.
Good faith. The organiser performs their obligations in good faith (article 1104 of the French Civil Code) and refrains from any conduct liable to undermine purchasers' confidence in the Platform.

12. Refunds, cancellation and postponement

Principle. In accordance with the general terms of sale and with article L.221-28, 12° of the French Consumer Code (leisure services to be provided on a specific date or during a specific period), the purchaser has no right of withdrawal and tickets are neither exchangeable nor refundable, save in the cases below.

Cases in which a refund is available (identical to those in article 10 of the general terms of sale):

Cancellation of the event: the organiser refunds purchasers the price of their ticket.
Postponement or substantial change (date, venue, essential content): the organiser informs purchasers and determines, in compliance with the applicable law, whether the tickets remain valid or are refunded.
The organiser's decision, at their sole discretion, in particular pursuant to their specific conditions.
Error attributable to the Platform (double debit, ticket not delivered despite payment having been collected): the refund is handled by the Association.

Triggering. Apart from case 4, the refund is triggered by the organiser from their account area, in whole or in part, order by order or in batches. The Association does not hold the funds and cannot compel an organiser to make a refund. It may pass on requests, alert the organiser and, in the event of a serious or repeated breach, apply article 17.

Time frames. The refund is carried out by the payment service provider to the means of payment used for the purchase, within fourteen (14) days of the refund decision, subject to banking time frames. No refund is made in cash or to another means of payment. The organiser ensures that a sufficient balance is kept on their payment account to honour the refunds announced.

Treatment of the commission and fees. In the event of a full or partial refund, the Association's commission is returned in proportion to the amount refunded, save contrary written specific terms. The payment service provider's fees follow that provider's rules: they may remain the provider's property and in any event remain payable by the organiser. Where fees or a commission remain retained, the purchaser is informed of this at the time of the refund, in accordance with the general terms of sale.

Wrongful refusal. Unjustified refusal to refund in cases 1 and 2, failure to respond to purchasers or the organisation of insolvency constitute a serious breach. The Association may then suspend the account, unpublish the events and refuse any new publication. If the protection of purchasers so requires, it may inform only the purchasers concerned, in factual, objective and proportionate terms, of the status of their order and of the remedies available to them, without passing judgement on the organiser beyond what is necessary.

13. Entry control

The control application is reserved for the organiser and for the persons the organiser has expressly authorised through a sub-account, for the authorised events only. Sharing an access right, a set of credentials or an already authenticated device with an unauthorised person is prohibited.
Each ticket bears a unique reference, a security key and a QR code. The organiser protects the confidentiality of these items, does not publish them, does not circulate them on social media and does not keep unnecessary copies of them.
Control is carried out by reading the QR code or, failing that, by entering the security key. A ticket is invalidated on its first check, save where configured otherwise; accreditations and partner passes follow their own validity rules.
The organiser may invalidate a stolen, duplicated or fraudulently circulated ticket, under the conditions provided for by the general terms of sale, and informs the purchaser concerned.
The forced validation of a refused ticket is an exceptional function, reserved for the organiser or the Association, logged and notified. The organiser uses it only to correct an error identified and never to allow entry on a falsified or duplicated ticket.
The organiser ensures that their control staff are identifiable, trained, courteous and non-discriminatory, that they carry out no search or pat-down outside the legal framework, and that they collect no data at the entrance other than that necessary for control.
The control history is made available to the organiser in their account area; it may be used only for the purposes of access control, security and evidence, under the conditions of article 14.
The organiser reports without delay to support@e-cosplay.fr any suspicion of falsification, of systematic duplication or of compromise of tickets.

14. Protection of personal data

Roles. For the operation of the Platform, the Association is the data controller. For the order data relating to their own event (surname, first name, email address, tickets ordered, payment status) which they receive in order to hold their event, control entries and respond to complaints, the organiser acts as a separate data controller. They define their own purposes, inform the data subjects and apply their own information notices. They never access another organiser's orders.
Authorised purposes. Holding the event, entry control, management of invitations and accreditations, after-sales service and complaints, information about the cancellation, postponement or modification of the event concerned, and accounting and tax obligations.
Prohibited purposes. Any re-use unconnected with the event, in particular commercial or association marketing without a legal basis, the transfer, hire or sharing of the data with a third party, matching against other files, profiling, the publication of lists of participants and any processing of sensitive data. The organiser neither collects nor retains evidence of entitlement to a reduced price through the Platform.
Legal basis for marketing. Any communication unrelated to the event requires a legal basis of the organiser's own, consent obtained by the organiser where required, a simple and free means of withdrawal, and compliance with the rules applicable to electronic communications.
Security. The organiser implements appropriate measures (article 32 of the GDPR): protected workstations and accounts, strong passwords, exports encrypted or kept on a secure medium, access limited to the members who need it, deletion of exports that are no longer needed, and no transmission through channels not under their control.
Retention and deletion. The organiser retains the data received only for as long as necessary for the purposes above and for their legal obligations, then deletes it. The retention periods applied by the Platform appear in the privacy policy.
Subcontracting. An organiser who entrusts this data to a service provider enters into a contract with that provider complying with article 28 of the GDPR and remains responsible for that provider's acts.
Rights and incidents. The organiser deals with the requests to exercise rights addressed or passed on to them, and cooperates with the Association. In the event of a data breach affecting data received from the Platform, they inform the Association without delay and no later than 24 hours after becoming aware of it, at rgpd@e-cosplay.fr, and make the notifications for which they are responsible (articles 33 and 34 of the GDPR). The sole purpose of this contractual time limit is to enable the Association to react; it does not replace the statutory time limits binding on the organiser.
Contact. The Association's data protection officer can be reached at rgpd@e-cosplay.fr (CNIL reference DPO-167945).
Writing assistant. Where the organiser activates the writing assistant, only the content of their event and the public name of their body are transmitted; no purchaser data is sent. Email addresses, telephone numbers and identification numbers are filtered out before transmission. The organiser refrains from entering third parties' personal data in the writing fields.

15. The organiser's tax, accounting and social security obligations

The organiser is solely responsible for declaring and paying the taxes, duties, contributions and social security charges relating to their event and to their ticketing income.
They determine their own VAT regime and, if they are subject to VAT, charge and declare VAT on the price of the tickets. The prices they enter are those paid by the purchaser; the Association neither calculates nor declares any tax on their behalf. The Association's exemption from VAT (article 261, 7-1° of the French General Tax Code) concerns only the ticketing service it invoices to the organiser.
They pay, where due, the taxes and royalties specific to their activity, in particular the entertainment tax collected by the competent body, copyright and related rights, and public-land occupancy charges.
They comply, where applicable, with the obligations relating to the remuneration of artists and technicians, to employment declarations and to the use of volunteers.
They retain the supporting documents for their sales for the statutory period applicable to their status: ten years for traders' accounting documents and supporting records (article L.123-22 of the French Commercial Code), and at least six years in respect of tax retention obligations. They keep accounts in accordance with their status.
The Platform makes available to them, as a tool and without constituting tax or accounting advice: exports of orders, tickets and checks, monthly sales summaries, sales certificates by event, monitoring of commissions and fees and, where the payment service provider's data allows, payout certificates. The organiser checks these documents and reports any anomaly.

16. Express prohibitions

The organiser is in particular prohibited from:

publishing a fictitious, unlawful or misleading event, or one over which they have no control, or publishing a third party's event without that party's mandate;
putting on sale fictitious tickets, tickets for an event whose holding is not seriously contemplated, or tickets beyond the authorised capacity;
artificially inflating their sales, their capacity or their reputation: false orders, invitations issued to simulate attendance, fake reviews, fake partnerships, mentions of unconfirmed participants;
taking part in, facilitating or tolerating payment fraud, money laundering, the use of a means of payment of which they are not the holder, or collection on behalf of an undeclared third party;
circumventing entry control or the ticketing service: parallel tickets, re-use of a reference, sharing of control access rights, collection outside the Platform for a ticket published on the Platform in order to avoid the commission;
facilitating the resale for consideration of tickets issued for their event outside the framework they have themselves authorised, in particular by providing the means for habitual and unauthorised resale, an offence under article 313-6-2 of the French Criminal Code;
misusing the writing assistant to produce false statements, unverifiable claims, mass-produced texts without proof-reading or content intended to mislead the purchaser or search engines;
harming the Platform: intrusion, unauthorised penetration testing, mass data extraction, circumvention of limitations, injection of content into the interfaces or emails, abusive automated use;
using the Platform to circulate hateful, discriminatory, violent or pornographic content, or content glorifying criminal offences;
misrepresenting the Association's role, in particular by presenting it as the organiser of the event, as guarantor that the event will take place or as holder of the funds.

17. Monitoring, warning, suspension and termination

Monitoring. The Association may check the compliance of an event, request supporting documents and explanations, and ask for content to be corrected. The organiser responds to requests within five (5) working days, or in the shortest possible time in the event of urgency relating to the safety of the public or the protection of purchasers.
Warning. In the event of a breach, the Association sends a written warning to the account's email address, specifying the breach alleged and the period allowed to remedy it.
Reasons for measures. Any restriction, suspension, unpublication or termination is notified in writing to the organiser, stating the grounds for the decision and the complaint channels provided for in article 23. Where Regulation (EU) 2019/1150 of 20 June 2019 on promoting fairness and transparency for business users of online intermediation services applies, the Association complies with its requirements as to reasons and notice. If the measure results from an error, it is lifted without delay.
Precautionary suspension. In the event of a serious and immediate risk to purchasers, to third parties, to the Association or to the Platform — in particular suspected fraud, a manifestly unlawful event, overselling, a threat to public safety, the absence of authorisation, wrongful and repeated refusal to refund, or compromise of the account — the suspension of the account, the closure of ticket sales or the unpublication of the event may be immediate and without notice, the reasoned notification then being concurrent. The measure is proportionate: the Association adopts the measure that protects purchasers and safety while interfering least with the organiser's activity, taking into account the seriousness of the breach, whether it can be remedied, the number of purchasers concerned and how imminent the event is. It is lifted as soon as the cause has ceased.
Graduated measures. Depending on the seriousness: removal or correction of content, unpublication of an event, early closure of sales, restriction of a feature, deactivation of the writing assistant, withdrawal of approval, suspension of the account, termination.
Termination by the organiser. The organiser may cease using the Platform and request the deletion of their account at any time, provided they have honoured or refunded the tickets already sold, paid the sums due and satisfied their legal retention obligations. The request is made from their account area or to support@e-cosplay.fr.
Termination by the Association. The Association may terminate the relationship on thirty (30) days' notice given by email, without any breach being necessary, the ground for the decision being stated. Termination takes effect without notice in the event of a serious breach, of a breach not remedied after a warning, of fraud, of the closure of the payment account by the provider, of the provision of false information or of the cessation of the organiser's activity.
Treatment of ongoing events and of tickets sold. Suspension or termination does not release the organiser from their obligations towards purchasers: tickets already sold must be honoured or refunded. The Association may keep the order-tracking pages, the re-sending of tickets and entry control in operation for as long as necessary for the proper conduct or the refunding of events already sold, including after the account has been closed.
Treatment of funds. The sums collected are held in the organiser's payment account: their treatment is a matter for the organiser and the payment service provider. The Association does not have them at its disposal and can neither block them nor return them to purchasers. Commissions earned remain due; sums recorded as a debt remain payable.
No compensation. Measures taken in accordance with this article give rise to no compensation in favour of the organiser, save for fault on the part of the Association in implementing them, assessed under the conditions of article 18.

18. Liability, warranty and indemnification

The Association provides a technical ticketing service with a duty of best efforts. In accordance with the general terms of sale, it is bound by the obligations incumbent on it in its capacity as operator of the Platform, in particular the proper functioning of the ticketing service and the delivery of tickets. It is not a party to the contract concluded between the organiser and the purchaser and is in no case a co-organiser of the event, except where it is expressly designated as organiser.
It may not be held liable on account of the organisation, conduct, quality, safety, content, postponement, modification or cancellation of an event, of the information published by the organiser, of a refusal of access decided by the organiser, of a breach by the organiser of their legal obligations, or of relations between the organiser and their purchasers, service providers or partners.
It is not liable for acts attributable to the payment service provider, to the hosting provider, to communication networks or to an event of force majeure, nor for unavailability necessary for maintenance and security, nor for the consequences of a loss of data attributable to the organiser.
Cap. Excluding indirect loss (loss of opportunity, loss of business, loss of data, damage to reputation), the compensation owed by the Association to an organiser, for all heads of loss combined, may not exceed the total amount of the commissions and subscriptions actually received from that organiser during the twelve (12) months preceding the triggering event.
Mandatory reservations. The exclusions and cap above do not apply in the event of wilful misconduct, gross negligence or personal injury, or where they would have the effect of depriving the Association's essential obligation of its substance (article 1170 of the French Civil Code). They are not enforceable against an organiser acting as a consumer or as a non-professional to the extent that the law prohibits them.
Warranty and indemnification. The organiser warrants and indemnifies the Association, its directors, its members and its volunteers against any claim, action, proceedings, civil award, royalty, defence costs and reasonable fees resulting from their event, from their content, from a breach of these Terms, from an infringement of a third party's rights, from a breach of their tax, social security, safety or data protection obligations, or from a purchaser's claim relating to the holding or the refunding of the event. This warranty does not extend to fines and other penalties of a personal nature imposed on the Association, which the law prohibits a third party from bearing. The Association informs the organiser of any claim of this nature and involves them in its defence.
The organiser bears the financial consequences of refunds, chargebacks, administrative penalties and penalties specific to them.

19. Insurance

The organiser declares that they hold public liability insurance covering personal injury, property damage and consequential loss liable to be caused in connection with the organisation of their event, to their participants as well as to third parties, and covering, where applicable, the occupation of the premises, the installations and the activities offered. They keep that cover in force throughout the period of sale and of the event.

They provide the corresponding certificate to the Association on request, within the period provided for in article 5. The Association may make the publication or the continued sale of an event conditional on the production of that certificate, in particular for events hosting large numbers of the public. The minimum level of cover required is [to be completed].

The organiser also takes out any insurance made compulsory by the nature of their event or required by the venue operator. The Association insures neither the events, nor the organisers, nor the purchasers.

20. Term, amendment of the Terms and notification of changes

The Terms apply from their acceptance and throughout the period of use of the Platform, and also, for the provisions which by their nature so require (liability, warranty, personal data, accounting obligations, obligations towards purchasers), after the account has been closed.

The Association may amend the Terms, in particular to take account of legal, technical, pricing or functional developments. Any substantial amendment is notified to the organiser by email to their account address and flagged in their account area, before it comes into force, with thirty (30) days' prior notice. That notice period does not apply where a legal or regulatory obligation requires immediate application, or where the amendment is favourable to the organiser.

An organiser who refuses the new version may terminate free of charge before it comes into force, provided they honour or refund the tickets already sold. Failing that, continued use of the Platform constitutes acceptance.

The version applicable to an event is the one in force on the day that event is published, subject to mandatory provisions of immediate application. Successive versions are dated; the date of last update appears at the foot of the page.

21. Force majeure

Neither party may be held liable for a breach resulting from an event of force majeure within the meaning of article 1218 of the French Civil Code, in particular a natural disaster, fire, epidemic, administrative decision imposing a ban, serious public disorder, general network failure or major failure of an essential supplier. Obligations are suspended for the duration of the impediment; if the impediment is permanent, the relationship may be terminated automatically, each party continuing to bear its own legal obligations. Force majeure does not release the organiser from informing their purchasers or from settling with them, in compliance with the applicable law, the treatment of the tickets sold.

22. Assignment, partial invalidity, entire agreement

Assignment. The organiser may not assign or transfer their account, their events or the benefit of these Terms without the Association's prior written consent. In the event of a change of director or of legal form, they inform the Association without delay. The Association may assign its rights and obligations in the event of a reorganisation, merger or transfer of business, provided it informs the organiser in good time to allow them to terminate if they do not wish to continue.
No waiver. The Association's failure to exercise a right does not constitute a waiver of its right to rely on it subsequently.
Partial invalidity. If a provision of the Terms is declared void, unfair or inapplicable, it is deemed not to have been written and the other provisions retain their full validity; the provision concerned is replaced by the applicable rule of law.
Entire agreement. The Terms, together with the documents to which they refer and any written specific terms, express the entire agreement between the Association and the organiser regarding the use of the Platform, and supersede any previous exchange on the same subject.
Independence. The Terms create between the parties neither a partnership, nor a general agency, nor an employment contract, nor any exclusivity.
Language. The French version of the Terms is the only authoritative one; any translation is provided for information only.

23. Applicable law, complaints, mediation and competent court

Applicable law. These Terms are governed by French law.

Prior complaint. Any difficulty is the subject of a prior written complaint addressed to support@e-cosplay.fr for operational matters, then to legal@e-cosplay.fr for legal complaints. The parties endeavour to find an amicable solution within thirty (30) days of the complaint.

Mediation. Where the organiser is a natural person acting as a consumer or as a non-professional, they may have free recourse to a consumer ombudsman (médiateur de la consommation) under the conditions of articles L.612-1 et seq. of the French Consumer Code, after an unsuccessful written complaint. The competent ombudsman is [to be completed]; their contact details are provided on request. The European online dispute resolution platform is available at https://ec.europa.eu/consumers/odr. Organisers who do not have that status, in particular associations and bodies acting in the course of their activity, may agree with the Association to have recourse to contractual mediation.

Jurisdiction. Failing an amicable resolution, the dispute is brought before the competent French courts in accordance with the ordinary rules of law. The parties depart from those rules only in the cases where the law so permits, in particular between traders. The mandatory rules of jurisdiction from which a consumer organiser benefits remain available to them.

Limitation. Any action relating to the performance of these Terms is time-barred under the conditions of article 2224 of the French Civil Code.

24. Contact

Association E-Cosplay — non-profit association governed by the French Act of 1901 — RNA W022006988 — SIREN 943 121 517
Registered office: address provided on written request to legal@e-cosplay.fr
Publication director: Serreau Jovann, President and co-founder
Telephone: 07 66 95 70 06
General enquiries: contact@e-cosplay.fr — Support and incidents: support@e-cosplay.fr
Legal enquiries and complaints: legal@e-cosplay.fr — Data protection: rgpd@e-cosplay.fr (data protection officer, CNIL reference DPO-167945)
Hosting and technical providers: see the hosting page

Last updated: 09/09/2026.