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E-Ticket
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Hosting

In short

E-Ticket, the online ticketing platform run by Association E-Cosplay, is hosted on Amazon Web Services infrastructure in the eu-west-3 (Paris, France) region. Servers and backups are located in France. Traffic is protected and delivered by Cloudflare. Transactional emails are sent through Amazon SES, in the same region.

This page describes the technical hosting of https://ticket.e-cosplay.fr. To find out which personal data we process and why, see the Personal data page.

Main hosting provider

Amazon Web Services EMEA SARL

  • Region used: eu-west-3 (Paris, France)
  • Registered office address: 38 avenue John F. Kennedy, L-1855 Luxembourg

The association operates the platform itself on this infrastructure. Amazon Web Services supplies the technical resources and acts on the data only on the association's instructions, as a processor within the meaning of the GDPR.

Hosting services used

  • Application hosting: the servers that run the website and the ticketing service.
  • Database: accounts, events, orders and tickets.
  • File storage: event visuals, tickets and exports.
  • Email delivery: transactional emails (tickets, order confirmations, notifications) are sent through Amazon SES, eu-west-3 region, from the address ticket@e-cosplay.fr.
  • Backups: kept in France, on the same infrastructure.

Security and content delivery

Cloudflare, Inc.

  • Registered office address: 38 avenue John F. Kennedy, L-1855 Luxembourg

Cloudflare handles DNS resolution for the domain, protection of the platform and content delivery. Traffic to https://ticket.e-cosplay.fr passes through Cloudflare before it reaches the association's servers.

Providers, role and location

Provider Role Location
Amazon Web Services EMEA SARL Hosting, database, file storage, email delivery (Amazon SES) eu-west-3 (Paris, France)
Cloudflare, Inc. DNS, protection, content delivery Global network; registered office [to be completed]
Stripe Payments Europe, Ltd. Payments and transfers to organisers [to be completed]
Anthropic Optional writing assistant offered to organisers, enabled at their request on their own content [to be completed]
E-Monitor (monitoring.e-cosplay.fr) Measurement of technical errors on the site and the server, loaded only after consent on the visitor's side The association's server, European Union
Support chat (chat.e-cosplay.fr) Live support for buyers and organisers, present on every page The association's server, European Union
Zen (zen.e-cosplay.fr) The association's own audience measurement, loaded only after consent The association's server, European Union

The platform stores no bank card data: payment details are collected and processed by Stripe.

Where the data is located

The platform's data — database, files, backups — is hosted in the European Union, in the Amazon Web Services Paris region. The servers and the backups are located in France.

Please note: the association's own website, e-cosplay.fr, is hosted by a different provider (OVH). This page covers only the E-Ticket platform, available at https://ticket.e-cosplay.fr.

Encryption and passwords

  • The platform is served over HTTPS: exchanges between your browser and the service are encrypted.
  • Account passwords are never kept in the clear: only a hash is stored.
  • No bank card data is stored by the platform.
  • Details of encryption at rest and of internal connections are not published at this stage: [to be completed].

Backups

  • The platform's backups are kept in France, on Amazon Web Services infrastructure (eu-west-3 region).
  • Frequency, retention periods and restore testing: [to be completed]. No period is announced before it has been verified.
  • Records the association has to keep under the law — in particular accounting records, kept for 10 years — follow their own retention periods, described on the Personal data page.

Transfers outside the European Union

The platform's hosting and storage take place in France. Some of the providers listed above nonetheless operate a global network or may be established outside the European Union. Any transfer of data outside the European Union must be covered by the appropriate safeguards set out in Chapter V of the GDPR. The safeguards relied on, provider by provider, are [to be completed].

For any question on this point, please write to the Data Protection Officer: rgpd@e-cosplay.fr (reference DPO-167945).

Monitoring and operational security

  • Technical errors on the platform are measured with E-Monitor, the association's self-hosted monitoring instance (monitoring.e-cosplay.fr), so that anomalies can be spotted and fixed. On the visitor's side it is enabled only after consent.
  • There is no advertising analytics: the association's Zen audience measurement (zen.e-cosplay.fr) is loaded only after your explicit consent (see the Cookies page).
  • Details of the technical and organisational security measures (access management, logging, updates) are [to be completed].
  • Should a personal data breach occur that is likely to create a risk to your rights and freedoms, the association will make the notifications required by the GDPR to the CNIL, the French data protection authority, and will inform the people concerned if the risk is high.

E-Ticket's role

E-Ticket is a technical intermediary. Events are organised by the organisers, who alone are responsible for their event, their sales terms and any refunds. The association provides and hosts the ticketing tool.

Contact us

For any question about hosting, the location of data or the providers listed on this page:

Association E-Cosplay — non-profit association governed by the French law of 1901. RNA: W022006988. SIREN: 943 121 517. Publication director: Serreau Jovann. The registered office address is provided on written request to legal@e-cosplay.fr.

Related pages

Last updated: 09/09/2026