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E-Ticket
fr

Accessibility

Our commitment

Association E-Cosplay, a non-profit association governed by the French Act of 1901, publishes and operates E-Ticket, an online ticketing platform for associations available at https://ticket.e-cosplay.fr.

We want the platform to be usable by as many people as possible: blind and partially sighted people, deaf and hard-of-hearing people, people with reduced mobility, people with cognitive or attention difficulties, and anyone navigating with a keyboard or with assistive technology.

Buying a ticket or presenting a ticket at the entrance to an event must not depend on being able to use a mouse or to tell two similar colours apart.

What this page is

This page describes a voluntary undertaking by the association. No accessibility audit has been carried out to date.

It is therefore not a compliance statement within the meaning of the RGAA (Référentiel général d'amélioration de l'accessibilité, the French accessibility standard): such a statement presupposes an audit and a measured compliance rate.

We can claim neither that the platform is compliant nor that it is partially compliant. The actual level of compliance is not assessed.

This page will be replaced by a quantified compliance statement once an audit has been conducted.

Standard we aim for

We aim for RGAA 4.1, level AA.

Scope

This page covers the E-Ticket service available at https://ticket.e-cosplay.fr. The precise list of pages and screens covered is still [to be completed]: it will be settled at the time of the audit.

E-Ticket is a technical intermediary: events are organised by the organisers, who are solely responsible for their event, for their own terms of sale and for refunds. The content they publish is their responsibility. We provide the tool, but we cannot guarantee the accessibility of every text or image published by an organiser.

Measures in place

These measures are part of the design of the service. They have not been validated by an audit.

  • Contrast: contrast levels targeted at RGAA level AA, for text as well as for user-interface elements.
  • Keyboard navigation: the features of the platform can be operated with a keyboard.
  • Forms: every input field has an explicit label that is associated with the field.
  • Images: images that carry information are given alternative text.
  • Animation: the system "reduced motion" preference (prefers-reduced-motion) is respected.
  • Display: the interface is responsive from 320 px wide.

Known limitations

We would rather state our weak points than keep quiet about them.

  • No audit has been carried out: non-conformities that we are not aware of most likely exist.
  • Content published by organisers may contain images without alternative text, poorly structured headings, or artwork with insufficient contrast.
  • Third-party services built into the journey, in particular payment handled by Stripe Payments Europe, Ltd., are provided by our suppliers: their accessibility is not within our control.
  • Documents generated or uploaded as part of the service have not been assessed for accessibility.
  • No testing with assistive technology (screen reader, braille display, voice control) is documented to date.

Planned improvements

  • Commission an RGAA 4.1 level AA audit on a representative sample of pages of the service.
  • Then publish a quantified compliance statement, the list of non-conformities found, and a remediation timetable.
  • Carry out testing with assistive technology and document the environment used.
  • Document good writing practices for organisers: alternative text, heading structure, and contrast in artwork.

Audit target date: [to be completed].

Technologies used

The platform is built with HTML, CSS and JavaScript. The full list of technologies to be covered by the audit is still [to be completed].

Test environment

No test environment has been settled to date: browsers, operating systems and browser / screen-reader combinations are still [to be completed]. They will be specified once testing with assistive technology has actually been carried out.

Feedback and contact

If you encounter difficulty accessing any content or feature of E-Ticket, please write to us. We will reply, and we will try to provide you with the information or service by another means.

Where possible, tell us the address of the page concerned, what you were trying to do, and the device or assistive technology you use. We undertake to reply within 15 working days.

A difficulty relating to the content of an event (description, image, attached document) is a matter for the organiser: write to us and we will pass it on.

For a request concerning your personal data, please write to our data protection officer: rgpd@e-cosplay.fr (see Personal data).

Means of redress

If you have reported an accessibility defect that prevents you from accessing content or a service, and our response does not satisfy you, you may refer the matter to the Défenseur des droits (the French Ombudsman for rights and equal treatment).

  • Online referral on the Défenseur des droits website.
  • Referral by post, by telephone, or through the Défenseur des droits representative for your département (French local administrative area).
  • Défenseur des droits: Libre réponse 71120, 75342 Paris CEDEX 07, France — +33 9 69 39 00 00 — https://www.defenseurdesdroits.fr. A local delegate of the Défenseur des droits can also be met in person.

Related pages

Last updated: 09/09/2026